Help Desk

How can we help you today?

We use a help desk system so we can answer your question better and faster. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. If you are a customer we provide complete archives and history of all your support requests in your customer portal account. A valid email address is required to submit a ticket here, or you can email

Spring Signage operate a Knowledge Base on the Xibo Community which we keep up to date with the answers to common queries and problems. If you have a simple query and want the information as fast as possible, you may want to check those articles (table of contents).

Please open a ticket to submit your query.

Open a New Ticket

Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.

Check Ticket Status

We provide archives and history of all your current and past support requests complete with responses.

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